Introduction
Welcome to OOTD Malaysia Online Store. The following terms & conditions apply to all visitors or users of this website. By using OOTD Malaysia website, you agree to be bound by these Site Rules. We strongly advise that you read these Site Rules carefully.
Product
We will attempt to be as accurate as possible. However, there may be inaccuracies, typos, or errors that may be related to product photos, descriptions, prices, and availability. We do not guarantee the completeness and accuracy of any information on our website. All features, specifications, prices and availability of our products and services are subject to change at any time without prior notice.
Color & Size
We have made every effort to display, as accurately as possible, the colors of our products that appear on this website. However, the actual color you will see depends on many factors, including your computer, and we cannot guarantee that it will be exactly the same as the colors of our products. Size guide given is for reference only, the measurements of the actual products may vary slightly.
Order & Purchase
All sales are final after your order is processed. Cancellation, changes of design, quantity, color and/or size will not be allowed. Please review your order carefully before you submit your order or payment to us.
Payment
We accept Internet Banking of all major banks (iPay88), Credit Card and Manual Bank Transfer (ATM Transfer/Cash Deposit/Cheque Deposit). For payment made using Internet Banking (iPay88) or Credit Cards, payment notification will be automatically sent to us. For Manual Bank Transfer (ATM Transfer/Cash Deposit/Cheque Deposit), we will NOT process your order until we receive your payment notification. You may e-mail us at support@ootd2u.com or message us at Facebook Page to notify your payment.
Shipping & Delivery Information
All orders are delivered by Pos Laju / Skynet courier services. Free shipping is available for orders above RM100 and shipped within West Malaysia. Estimated delivery time is approximately 5 to 10 working days (Exclude Sat, Sun & Public Holiday) after payment made. Shipping and delivery is subject to customs clearance delay and may vary due to product availability. You are also responsible to notify us before you place your order if you have a deadline to receive your consignment. We shall bear no responsibility for any issue caused due to delay after the order is processed.
Exchange / Return Policy
Under normal circumstances, we do not offer exchange or return. Only product(s) with defects, wrong colour and wrong size items sent by OOTD Malaysia can be exchanged. Slight variation of size and/or color is not considered a defect. Exchange request must be submitted within 3 working days upon parcel received. Upon approval of an exchange, you must ensure that we receive the returned product(s) within 7 working days. The product(s) must also be returned in original condition. Failure to do any of the stated may result in your exchange being rejected. We strongly advise using Pos Laju courier service for returns as the product(s) will remain your responsibility until we sign for them. Unless otherwise specified, you shall be responsible for the return shipping costs and we will bear the shipping costs back to you if any. We reserve the rights to refuse exchange or return of a product.
Modification
We reserve the rights to change the Site Rules on our website at any time without prior notice. Please visit these pages as often as you wish. Changes to the Site Rules will be effective at the time they are posted.
